Cookies and why we use them
- Consent and legal compliance
We record whether you accepted cookies to comply with applicable law and to respect your choices. If you decline nonessential cookies some features may not work as intended.
- Essential functionality
Cookies enable basic site functions including session handling, content management and the contact form. Some cookies are session-only and are removed when you close your browser.
- Security and form support
Short‑lived cookies improve the security and usability of our contact and notification forms.
- Analytics and performance
Anonymous cookies collect aggregate data about visits, referrers and page use so we can improve the site and its content. This information is not linked to an identifiable person.
- Media and interactive content
Cookies may record viewing of webcasts and interactions during those events in an anonymous form to restore session state if you return. Embedded services such as YouTube may set cookies under their own terms.
- Convenience and preferences
We may store preferences so you do not need to re-enter certain information on return visits.
- Remarketing
With your consent we may use remarketing services that place cookies so you may see relevant adverts on other sites. Third‑party providers control these cookies and their use is subject to their privacy policies.
Messages, complaints and job applications
- Support messages
When you submit a support or contact message we record the content and contact details you provide so we can respond and maintain a record of the interaction. We retain only the personal data necessary to manage the enquiry.
- Complaints
Complaints and the information you provide are used to investigate and resolve the issue. Where resolution requires contacting third parties we will share the minimum necessary information.
- Job applications and employment records
Unsuccessful application data may be retained for up to three years to consider you for future roles. Employee records are retained for the duration of employment and for up to seven years after employment ends where reasonably required for legal, tax or business purposes.
Affiliate relationships and user posted content
- Affiliates
Affiliate details you provide are used for administering those programmes and may be shared with other affiliates where required to operate the programme. We will not disclose affiliate personal data otherwise without consent.
- User generated content
Content you publish on public areas of the site may be viewed, shared and reused by others. We do not control third‑party use of publicly posted content and disclaim responsibility for it.
Children and users under 18
- No targeting of children
This site is not directed at children and we do not knowingly collect personal information from children under 18 without verifiable parental or guardian consent. If you believe we have collected data from a child without such consent contact us and we will take steps to delete it.
Legal requests and law enforcement
- Disclosure to authorities
We may disclose personal information to comply with lawful requests from public and government authorities, to enforce our terms, or to protect the rights, property or safety of others. We will disclose only the minimum information required.
Cross border processing and hosting
- Transfers outside South Africa
Services we use may process or host data outside South Africa. When data is transferred across borders we apply contractual or other safeguards to provide an adequate level of protection consistent with South African law and good practice.
Data retention and deletion
- Retention principle
We keep personal information only as long as necessary for the purposes described, to comply with legal obligations, to resolve disputes, and to enforce agreements.
- Requesting deletion
You may ask us to delete or anonymise your personal information. We will verify any requestor’s identity and respond in accordance with applicable law. Deletion requests may be declined where retention is required by law or for legitimate business reasons.
Your rights and how to exercise them
- Available rights
You may request access to, correction of, restriction of processing, erasure, portability and object to processing where applicable. You may withdraw consent at any time without affecting processing that relied on consent before withdrawal.
- How to contact us
To exercise your rights or for privacy queries contact our Information Officer via the contact form on this site. We will verify your identity before fulfilling requests and will respond within the timeframes required by applicable law.
Compliance, complaints and updates
- Regulatory rights
If you are not satisfied with our response you may lodge a complaint with the Information Regulator of South Africa or another competent authority.
- Policy updates
We may update this policy. The effective date appears at the end of the policy and material changes will be communicated on the site or directly to users as required.
Information Officer and effective date
- Information Officer
Our Information Officer is responsible for privacy compliance and can be reached via the site contact page.
- Effective date
This policy is effective from the date published on this site.